A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text's unique approach to leading human resources - combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals - enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much moreThe importance of recognizing and practicing cross-cultural diversity and interactionA balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associatesEmployee assistance programsA wealth of real-world case studies, illustrative examples, and "Industry Profiles" sections offering perspectives on leadership and supervision issues from hospitality professionals Aligned to the American Culinary Federation (ACF) accreditation requirements, Supervision in the Hospitality Industry provides resources for students in hospitality courses, and early-career leaders and managers.
Biografie
Ph.D. John R. Walker is a clinical psychologist and Professor of Clinical Health Psychology at University of Manitoba. Dr. Walker is active in research, particularly in the areas of anxiety disorders and epidemiology. He supervises senior clinical psychology students in their training in research and treatment in the anxiety disorders area and provides individual and group treatment services himself. He started his career as a psychologist by working for three years as a school psychologist in the public school system. Currently he is principle investigator in a study evaluating a prevention-oriented program to assist parents in helping Kindergarten-age children who are particularly shy and fearful. Through his work with adults, adolescents and children he has developed a longstanding interest in health anxiety.
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