John Goodman: Strategic Customer Service, Kartoniert / Broschiert
Strategic Customer Service
Buch
- Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- Verlag:
- AMACOM, 12/2024
- Einband:
- Kartoniert / Broschiert
- Sprache:
- Englisch
- ISBN-13:
- 9781400252879
- Artikelnummer:
- 11952023
- Umfang:
- 290 Seiten
- Gewicht:
- 354 g
- Maße:
- 229 x 152 mm
- Stärke:
- 18 mm
- Erscheinungstermin:
- 17.12.2024
- Hinweis
-
Achtung: Artikel ist nicht in deutscher Sprache!
Klappentext
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
John Goodman
Strategic Customer Service
EUR 26,01*
